Shipping Policy

Effective Date: March 6, 2025

At Glam Citeino, we want to ensure that your order arrives quickly, safely, and in perfect condition. This Shipping Policy outlines the details of our shipping process, including delivery options, costs, and other important information you need to know before placing an order. By making a purchase, you agree to the terms of this shipping policy.

1. Shipping Methods and Delivery Times
We offer various shipping methods to accommodate your needs. Delivery times may vary depending on your location and the shipping option you select at checkout. The following are estimated delivery times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (for eligible locations)

Please note that these are estimated delivery times and may vary due to factors such as product availability, shipping carrier delays, or weather conditions. Delivery times are calculated from the day your order is shipped, not the day it is placed.

2. Shipping Fees
Shipping fees are calculated at checkout based on the size, weight, and destination of your order. You will be able to review the total shipping cost before confirming your purchase. We may also offer free shipping promotions on select orders or to specific locations, which will be applied at checkout.

3. Shipping Locations
We currently ship to the following locations:

  • Domestic (United States): We ship to all 50 states, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to select countries. The shipping cost and delivery time will be calculated at checkout. Please note that international customers may be responsible for any customs duties, taxes, or import fees that may be imposed by their country.

4. Order Processing
Orders are typically processed within 1-3 business days after payment is confirmed. You will receive an email notification once your order has shipped, which will include tracking information. Orders placed during weekends or holidays will be processed the following business day.

5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment through the carrier’s website. Please note that it may take 24-48 hours for tracking information to update after your package has been shipped.

6. Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or other factors. If any items in your order are restricted from shipping to your location, we will notify you and provide alternatives or offer a full refund.

7. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. Glam Citeino is not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize that there is an error in your shipping address after placing your order, please contact us immediately so we can make the necessary changes before shipping.

8. Delivery Delays
While we strive to ensure timely delivery, occasional delays may occur due to factors outside our control, including weather conditions, natural disasters, and carrier delays. Glam Citeino is not responsible for any shipping delays caused by these factors.

9. Missing or Damaged Packages
If your package is missing or arrives damaged, please contact our customer service team immediately at info@glamciteino.com or call (218) 843-3365. We will assist you in resolving the issue and may request photos of the damaged product or packaging to help with the claims process. Claims for missing or damaged items must be made within 7 days of the expected delivery date.

10. PO Box Shipping
We are unable to ship to PO Boxes for certain large or heavy items. Please provide a physical address for shipping if your order includes these products.

11. Returns and Exchanges
If you are not satisfied with your purchase and would like to return it, please refer to our Refund and Return Policy for instructions on how to initiate a return. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.

12. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please feel free to contact us:

Email: info@glamciteino.com
Phone: (218) 843-3365
Address: 320 Forest Ave, Hallock, Minnesota (MN), 56728

Thank you for choosing Glam Citeino! We are committed to providing you with a fast and reliable shipping experience.